Cancellation Policy and Force Majeure

Free Cancellation up to 48 hours prior to arrival. If cancelled less than 48 hours prior to your scheduled arrival date (cut-off is 4pm), full payment for your entire reservation will be processed on the credit card provided at the time of booking. For questions and/or cancellations please contact us via phone at 1-403-761-7000 or via email at info@thecrossingresort.com. Force Majeure Clause may apply,

For cancellations 48 hours or less in advance, there will be no refund. Force Majeure Clause may apply:
​1. "Force Majeure" means the occurrence of an event or circumstance (a "Force Majeure Event") that prevents a party from performing one or more of its contractual obligations under the contract, if and [only] to the extent that the party affected by the impediment (the "Affected Party") proves:
a) that such impediment is beyond its reasonable control;
b) that such impediment could not reasonably have been foreseen at the time of the conclusion of the contract; and
c) that the effects of the impediment could not reasonably have been avoided or overcome by the Affected Party [acting in a commercially reasonable manner].
 
2. In the absence of proof to the contrary, the following events affecting a contracting party shall be presumed to fulfill conditions (a) and (b) under paragraph 1 of this Clause, and the Affected Party only needs to prove that condition (c) of paragraph 1 is satisfied:
a) war (whether declared or not), hostilities, invasion, acts of foreign enemies, extensive military mobilization;
b) civil war, riot, rebellion and revolution, military or usurped power, insurrection, acts of terrorism, sabotage or piracy;
c) currency and trade restriction, blockade, embargo, sanction;
d) act of [government] authority whether lawful or unlawful, compliance with any law or governmental order, expropriation, seizure of works, requisition, nationalization;
e) plague, epidemic, pandemic, natural disaster, extreme natural event, extreme weather event, nuclear, chemical or biological contamination;
f) explosion, fire, destruction of equipment, prolonged break-down of transport, telecommunication, information system or energy;
g) [general labour disturbance such as boycott, strike and lock-out, go-slow, occupation of factories and premises].