Cancellation Policy and Force Majeure

Full payment for room and tax will be due at the time of booking. Our Cancellation Policy allows a 100% refund, minus an administration fee of $25.00 plus GST for cancellations up to 48 hours prior to arrival. If cancelled less than 48 hours prior to your scheduled arrival date (cut off is 4pm), there will be no refund. For questions and/or cancellations, please contact us via phone at 1-403-761-7000 or via email at info@thecrossingresort.com. Force Majeure Clause may apply.

For cancellations 48 hours or less in advance, there will be no refund. Force Majeure Clause may apply:
​1. "Force Majeure" means the occurrence of an event or circumstance (a "Force Majeure Event") that prevents a party from performing one or more of its contractual obligations under the contract, if and [only] to the extent that the party affected by the impediment (the "Affected Party") proves:
a) that such impediment is beyond its reasonable control;
b) that such impediment could not reasonably have been foreseen at the time of the conclusion of the contract; and
c) that the effects of the impediment could not reasonably have been avoided or overcome by the Affected Party [acting in a commercially reasonable manner].
 
2. In the absence of proof to the contrary, the following events affecting a contracting party shall be presumed to fulfill conditions (a) and (b) under paragraph 1 of this Clause, and the Affected Party only needs to prove that condition (c) of paragraph 1 is satisfied:
a) war (whether declared or not), hostilities, invasion, acts of foreign enemies, extensive military mobilization;
b) civil war, riot, rebellion and revolution, military or usurped power, insurrection, acts of terrorism, sabotage or piracy;
c) currency and trade restriction, blockade, embargo, sanction;
d) act of [government] authority whether lawful or unlawful, compliance with any law or governmental order, expropriation, seizure of works, requisition, nationalization;
e) plague, epidemic, pandemic, natural disaster, extreme natural event, extreme weather event, nuclear, chemical or biological contamination;
f) explosion, fire, destruction of equipment, prolonged break-down of transport, telecommunication, information system or energy;
g) [general labour disturbance such as boycott, strike and lock-out, go-slow, occupation of factories and premises].